Shipping & Delivery

At HealthTree, we aim to deliver your fitness essentials quickly, safely, and efficiently. This policy explains how our shipping and delivery process works so you know exactly what to expect when you order from us.

1. Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next working day.

  • If any item is temporarily out of stock, you’ll be notified before your order is shipped.

2. Shipping Time & Methods

  • Delivery times vary depending on your location and the shipping method selected during checkout.

  • Most standard deliveries arrive within 5–10 business days after dispatch.

  • We may use trusted third-party courier partners to ensure safe and timely delivery.

3. Tracking Your Order

  • Once your order is shipped, you’ll receive an update containing your tracking information.

  • Tracking details may take up to 24 hours to activate after dispatch.

4. Delays & Unexpected Issues

  • While we strive for timely delivery, unforeseen delays due to weather, customs, or courier disruptions may occur.

  • HealthTree is not liable for delays beyond our control but will assist in resolving any issues promptly.

5. Shipping Charges

  • Shipping costs are calculated at checkout based on your location and order weight.

  • Occasionally, we offer free shipping promotions, which will be clearly mentioned during checkout.

6. Incorrect or Incomplete Address

  • Customers are responsible for providing accurate shipping details.

  • Orders returned due to incorrect addresses may incur additional reshipping charges.

7. Damaged or Missing Items

  • If your order arrives damaged or items are missing, please notify us immediately through the contact form available on our Contact Us page.

  • We’ll review the issue and arrange a replacement or refund where applicable.

8. Policy Updates

  • HealthTree reserves the right to modify this Shipping & Delivery Policy at any time.

  • Any updates will be reflected on this page with the latest revision date.

Thank you for choosing HealthTree we’re committed to ensuring your order reaches you quickly and in perfect condition.